WQWI871 Posted May 22, 2017 Report Share Posted May 22, 2017 I'm not technically worried about getting a defective item, but, does anyone know how well they stand by they're policy to handle defective items or items that stop within a time period? I generally only purchase from eBay or Amazon excluding a few Baofeng products that I purchased directly. Quote Link to comment Share on other sites More sharing options...
jwilkers Posted May 22, 2017 Report Share Posted May 22, 2017 They have excellent customer service. Sent from my LG-D631 using Tapatalk Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted May 22, 2017 Author Report Share Posted May 22, 2017 Okay, thank you. Quote Link to comment Share on other sites More sharing options...
dmac49 Posted May 28, 2017 Report Share Posted May 28, 2017 Purchased from them several times and their customer service was outstanding. Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted May 28, 2017 Author Report Share Posted May 28, 2017 How do they handle backorders for out of stock items and if an item stops working after the thirty day refund/exchange period, does that become the manufacture duty? (if still under warranty) Quote Link to comment Share on other sites More sharing options...
jwilkers Posted June 1, 2017 Report Share Posted June 1, 2017 Not sure about that. Sent from my LG-D631 using Tapatalk Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted June 7, 2017 Author Report Share Posted June 7, 2017 Okay. I sent them an email. If I got the email address correct. I couldn't find the email address specified or a direct message on the website, just a link that opens an email client to send an email, which I don't have. Edit: Email responses were quick. Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted June 21, 2017 Author Report Share Posted June 21, 2017 I kind of dislike that they're free shipping method is USPS. Most merchants use FedEx or UPS as the free shipping method, especially for such items and prices. And I mean just the standard UPS Ground or FedEx Ground. From what I see, they don't offer UPS Ground or FedEx Ground (standard) just the UPS 3-Day or FedEx 3-Day at the minimum, which is $14.99. I also dislike that they don't offer the ability to create a profile to submit support tickets, view order history, update contact details and such as a lot of shops, do. It sucks that all I'd basically get is an order number and have to email / chat or call for anything. Though I was happy to see quick email responses. At least It's Priority with insurance. Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted June 23, 2017 Author Report Share Posted June 23, 2017 Funny thing, I still got it within two days with USPS. Although I understand they're not too far out the states. Quote Link to comment Share on other sites More sharing options...
jwilkers Posted June 27, 2017 Report Share Posted June 27, 2017 Priority mail is my favorite. 2 to 3 days. Beats UPS or FedEx imho. Sent from my LG-D631 using Tapatalk Quote Link to comment Share on other sites More sharing options...
WQWI871 Posted June 27, 2017 Author Report Share Posted June 27, 2017 It was pretty quick. It's just I don't have good experience with my local USPS. I've had parcels that have been opened and nothing inside and sometimes I get those pink notes sating "Sorry we missed you" while truth is, I would be actually watching the carrier and they never get out of the vehicle to attempt a door delivery. USPS sometimes holds/delays and reroutes parcels, too. I've had parcels from Texas, to Florida, to South Carolina, and back to Florida again. Though one thing I don't like about UPS, they always deliver my parcels late. Today I got some hardware, UPS delivered at 8:30pm. Last time it was 10:00pm, I heard the driver outside getting the parcel "I'm hear!" as if he knew I was expecting LOL. But yeah, Priority was fine. jwilkers 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.