Good chance it's dead, email them and they'll send out a new one for you. QC seems to be nearly non existent with them. Good radios are good and usually stay that way, bad radios usually come in dead and there's no reviving them. I have 2 dead ones that eventually I'll pull apart to see if it's just a bad solder joint or something simple. They do transmit, just not that far so the local oscillator is working.