Thanks, all! TrikeRadio and GrouserPad had the correct advice. I did a hard reset and coverted it to GMRS node.
1. Turn it off.
2. Press the * key and PTT at the same time, then turn it on.
3. A menu comes up offering: 1. Ham, 2. GMRS, 3. Normal.
4. Press 2 to get GRMS.
All set!
Many thanks for everyone's suggestions.
I ordered an H3 to be my first GMRS radio. Did not realize there were different Ham and GMRS versions.
Can I change the firmware to the GMRS version or do I have to return the radio?
I used CHIRP to set the GMRS frequencies but it doesn't seem to be working.
Thanks for your help with this dork move.