I've recently got myself into the GMRS world and have purchased a couple radios to start myself off with. I bought a Baofeng gmrs-9r (uv-9G) and love it so far(chirp compatible, waterproof, feels good, simple to use). I also bought the Ailunce ha1g after seeing fairly positive reviews on it, and after all, its a sexy radio that's sure to impress the chicks. After getting it, I was happy to find that it had a solid, well built feel to it, it has a nice looking display, and easy menu functions. The speaker has good quality sound and is nice and loud without the distortion. Mine did come with a programming cable and a detachable antenna which some people, including the website, says it doesn't come with. So that was another a plus. At first, it seemed like the best a guy could get.... at first. I bought the radio knowing it wasn't chirp compatible, but figured with the easy menu layout, I would be able to get around using a software to program it. It seems I'm wrong. After familiarizing myself with the menu functions, I wanted to start to enter in all the channels that I wanted to save. First thing I noticed is there are only 52 available channels to program. The website claims the radio has 220. I looked the menus and even read the useless manual and could not find a way to manually add channels, only edit the existing 52. Why the radio wouldn't come out of the box with all functions and channels available right away is beyond me but retevis must have decided that was a good idea. I downloaded the CPS software from the retevis website and when reading the data from the radio, the software says "host failed" and closes. (using windows 10) I looked at the device manager to make sure there was no driver issue, all is good. The website says the factory cable doesn't require a driver download. I then tried using a different cable that I have that did require a download that I know for sure, from experience, does work properly with my computer and chirp - still have the same problem. I contacted retevis support and asked if there was a way to add the missing channels manually. the first email I got asked me if I could, quote "wait a little while because the team is on spring vacation".......sure. After the team was settled back in from their lovely vacation, they sent me a 10 second video of a Chinese lady voice (no English) showing how to use the side bar of the programming software.... not very helpful. I'm not going to bother reaching out to retevis support again if that's their idea of customer service. If I cant get the program software to work and unlock the full capabilities of the radio, which I wouldn't think id have to do in the first place, I'll probably wind up returning the radio, thankfully to amazon. This radio seems so great and seems like it could be perfect (at least for me and my needs) but falls disappointingly short of what it should be, simply because for some reason the radio doesn't come out of the box ready to go.(cant add scan lists without software either) Looking at other radio reviews from retevis, it seems like they have issues setting up their radios the way they should be out of the box. Maybe I'm an idiot and I'm missing something obvious. Before I decide to send this almost awesome radio back to amazon, does anyone out there have any experience with this radio or experience with getting the software to work on windows 10? Maybe something obvious that I'm overlooking? Any help or information is greatly appreciated.