Hi Frank,
I can understand your frustration but try to not get discouraged and stay excited. Things will get resolved.
A random consideration: In many areas, depending upon the number of GMRS / FRS users in the area, communicating via simplex can be a real challenge. The 462Mhz/467Mhz frequencies used for GMRS channels are typically only capable of line-of-sight communications. Factor in buildings, trees, foliage, terrain and other things that tend to absorb signals in that frequency range and distance for 2 respective ground stations becomes quite limited. Obviously, this is why so many GMRS users tend to focus a lot on mountain/tower/building top repeaters. But in terms of getting an accurate signal check and test of your equipment, you are, IMHO, probably better off using simplex because when you do, people will be hearing your radio signal directly and not the signal of some presumably higher-powered, elevated repeater.
If you can hear people talking on the non-repeater channels 1 thru 14 then you are almost certainly hearing simplex radio transmissions and chances may be good that if you are in range to hear them, they would be in range to hear you! If you hear someone on a simplex channel and attempt to communicate with them but do not get a response (assuming they are not just ignoring you!) the issue may be the other operators are using CTCSS or DCS sub-tones. IOW, it may not be your radio that is the issue, it may be the other person's radio that is the issue.
The use of these sub-tones or "privacy codes" as they are often improperly called, restrict the user's radio to only hearing (breaking squelch) when that specific matching sub-tone is detected by the receiving radio. This creates the illusion that the conversation is private because unless the transmitting radio is sending out the correct matching sub-tone the receiving radio won't open squelch and play any audio. The majority of repeaters require a specific CTCSS or DCS sub-tone.
So, your radio may be transmitting just fine in terms of distance, but the other GMRS users are not hearing you because of a specific setting on their respective radio. While the use of CTCSS or DCS codes on simplex is routinely discouraged many people do use them because they think it makes their conversation private. Additionally, some radios ship from the factory with CTCSS or DCS codes pre-programmed, so people just take the radios out of the box and start using them having no idea that these sub-tone codes are in use. So don't get discouraged too quickly. Some GMRS radios or scanners have the ability to display if a CTCSS or DCS tone is being transmitted by another radio and if you can detect this, it may allow you to set your radio to use the same sub-tone and make it "heard" by others.
Doing tests of your mobile equipment with another handheld radio and a friend where you control the settings is the easiest path to take. If you need to rely on the assistance of other random people, then you must consider how the other person's radio might be configured.
Good Luck!
BTW, there is nothing wrong with talking to random people via GMRS! A random person may turn out to be a friend you just haven't met yet.