I think I found the solution to factory reset the radio you need to hold the OK and the return button while powering on the radio it will flash 10 times and then turn it off and turn it back on you back to factory nowhere in any of the documentation, does it show you how to do thatI’m really disappointed
I’m having the same problem. This thing is total junk. I’m going with a different brand no matter what I do. You can’t manually program it to transmit. I can’t get it to do a factory. Reset I am done with this. I have never had such a problem with a radio like this with any other manufacturer, this is just pure junk.