Well Kirk, since you insist in casting falsehoods and trying to tarnish my reputation, here's what actually happened
You emailed me, vaguely explained the problem, and asked for help.
I replied that afternoon (even though it was my daughter's birthday), suggested a few initial guesses as to what might be going on, and explained that while I don't officially support CHIRP, I would be happy to look at your IMG file and see if I could figure out what was going on. There was absolutely no "accusing" of anything or anyone. We hadn't even started to diagnose the issue yet.
You emailed your CHIRP images about 27 hours later.
You emailed the store about 24 hours later trying to do an end-run on me by claiming that I was unresponsive, and asking how to return the radio, claiming that the radio was buggy.
I replied 16 minutes later to reiterate that I was happy to try and help you solve the problem, and that CHIRP works fine with the PX, but that it sometimes requires a little patience on some systems, but that I wasn't aware of anyone that couldn't get it running. I also explained that I would look at your files on the weekend, as I was backed up on support issues, so you knew when to expect a response.
You replied 2 hours later and said you just wanted to send it back for a refund because "there is so thing flaky with it [the radio]."
I replied 2 hours later (after hours) and reiterated again that nobody that I know of hasn't been able to get the PX working with CHIRP, in case you wanted to change your mind overnight, but that I would generate your RMA return in the morning. I also informed you at that time that because you were refusing to troubleshoot the radio with me, that the return would be subject to my 30-day return policy, which will include a restocking fee. It was not a threat, it was a preview of the return terms I would have sent you with the RMA # in the morning, in case you wanted to take your chance with actually keeping the radio (since I know it was most likely not a faulty radio).
You replied early the next morning and told me that you already tried and did everything right, and that your UV9GX worked, so you just wanted to return the radio instead of "going through any more hassles."
You emailed yet again and gave me more reasons why you were right (keep in mind that we hadn't started any troubleshooting yet), and said you shouldn't have to pay any restocking fee or even the return shipping fee, even though you refused to do any troubleshooting with me, and that you would be sure to share your experience "on the forums," obviously as a veiled threat to do exactly what you're attempting to do here by distorting reality. You then told me about how another dealer sent you a new radio to replace a bad one. Funny, that's what I do when someone gets a bad radio also. You didn't.
Finally, you emailed me a few hours later and said you solved the problem with the help of the nice people here in this forum, and not to bother with the return. I promptly filed away your email messages, unsubscribed you from email list, and blocked you from my site.
There was no arguing from my side - it was mostly just you telling me how right you were, and being impatient, and then discovering all your assumptions were wrong all along, and then blaming me for everything unfair in the world.
I rest my case, but thanks for the grade, teacher.