Andrei

yes, that was my mistake: I had assumed that the used testing unit they sent me was, actually, really tested. My bad. I will learn that lesson!

Exactly! So, for context, the first KG-Q10G I ordered had a defective GPS receiver. When I contacted BuyTwoWayRadios (not BetterSafeRadio!) they told me that they could not exchange the unit because they were sold out. They offered to send me a used unit which was given to them by Wouxun to test. I agreed. Tried the GPS - it was slow (not a real GNSS chip) and had a pretty bad design, but I did not really care. What I did not do is double-triple-check that the Channel Wizard did work properly. I got no error messages of any kind. However, much later, I did notice that for some reason, I could not hit some repeaters. So I sat down and tested it fully. I found out that others had the same problem, so I found a workaround: use the Wizard as indicated, then manually fix the frequency. I worked in IT long enough to know that code does not degrade over time, at least not by itself and for no reason. So I contacted BTWR again and asked them about it, and they told me that they never heard of any issues with the wizard and offered me to send them the radio for testing. That is when I told them that my model was already an exchange of a new for an old one. They replied "Oh that's interesting. Can you provide me that order number?" and when I did and suggested either an exchange or a rebate for my purchase of a brand new one. Why? 1) because that code error was not due to time passing, it was always there, I just spotted it too late and 2) I can still use the KG-Q10G even with a buggy wizard. Their reply was simply "there ain't nothing we can do, it is out of warranty". I had mistakenly assumed that finding out that the radio I had was a used radio sold to me for the full price, that would entice them to try a tiny bit harder. Instead it showed them the out of warranty date and they were done with that. I was naive, I admit. Now here is why I decided to ditch them: I did not demand or expect a new unit, and certainly not for free. But I did think that since they sent me a used unit to begin with (and sold me a defective unit originally) they would provide at least some kind of support. That is, after all, why BuyTwoWayRadios are advertised as "we are in Murica!! We offer Murican customer support, not that frustrating Chinese one!". LOL! You put it best (even if you confused the sellers): BTWR are "just a vendor" for a Chinese product. They offer exactly ZERO extra value. Once the Chinese warranty is done, so are these good Murican boys. That is my problem with them. That attitude. Some may like it. I don't have to! By the way, I had a similar problem with a Meshtastic device from Rokland and they immediately agreed to giving me a rebate for the purchase of new gear (by that time, mine was also out of warranty). So there are sellers out there which give you true extra value. And since I get go to BSR or another US seller (or even order from China or any other country, I have done that many times), I am happy with the outcome: I have a workaround and plenty of sellers to go to in the future. And if some "sad posters" think that a condescending tone is a substitute for expertise or if they think that BTWR does a stellar job giving us extra value, by all means, enjoy! From now on their "insightful comments" will go to my /dev/null I cannot say that this thread has been great fun, so I think that I am done, let the "sad posters" keep share their immense wisdom with anybody but me! Cheers

yes, I figured you might but, no worries, you will get more radios to review from them, you've definitely earned it! thank God for the "ignore" option

yes, you missing the fact that you are arguing against a strawman (look it up).

yup, that matches my experience too.

why would I want to get any of these? more relevantly, what's it to you? you work for BTWR or just a fan of that store? speaking of the KG-935G - BTWR did a botched job on its NOAA channel, so they later release the KG-935Plus, but not as an exchange, but an full price upgrade. I know, I have both of these radios clearly, BTWR, and you, apparently, think that they are a monopoly. They ain't! But if a lot of their customer base does indeed believe that they are, yet another solid reason for me to go elsewhere.

No, but I will go to vendors who try to help even with a radio is out of guarantee. I have had good experiences so far with BetterSafeRadio and their latest KG-UV9GX+ looks rather sexy (see here: https://bettersaferadio.com/wouxun-kg-uv9gx-plus-gmrs-radio-shtf-scanner). And there are other vendors and distributors out there. There are always options even if BTWR think that they are irreplaceable

As promised, I am posting the reply I got from BTWR: "Unfortunately, you're radio is no longer under warrantee so there's not much I can do for you regarding a replacement." I don't think that I will purchase more radios from them.

I also had some mixed experiences with Wouxun and BTWR. For example, their KG-935G had a terrible implementation of the NOAA weather alerts. Then they released their KG-935G Plus. The initial model was a beta release and the "plus" version the final product. I am curious what they will tell me this time around. I will make sure to let you know here. Cheers!

excellent idea! will do, thank you

yup, that is what I ended up doing. if I get a reply from B2WR I will post it here. in my case, they were gone for the weekend can't really blame them, can I? Anyway, we will see what they will say. I wonder if they can update the firmware... another useless and stupid reply. I often wonder what motivates folks to post such rude and condescending posts, and all I can think of is that their wives must beat them and so they try to pass on that beating through their posts. either that, or these are insecure teenagers trying to sound adult. either way, what a waste of perfectly good bits...

thank you! I emailed BuyTwoWayRadios so I hope to hear from them next week. I also found a roundabout way to fix what appears to be a bug in the "channel wizard": I used the long press on the TDR button to manually change the frequency back to its original state. If I do that manually, the correct frequency is stored. have a great week end!

that would be 4 in a row.

that would be 3 useless posts. is that really your best?

and neither are your two comments. Is that how you got your "grand master" rank, by posing useless replies?