Retevis RT97S repeater service required

[WRUY699]

My Retevis RT97S repeater had been on-line continuously for just over 2 years serving my neighborhood when it failed.  My inspection revealed that the voltage regulator chip on the PC board CD-900DYB was burned.  I determined that the power supply was in good working order so I ordered and received a replacement PC board.  I installed this new PC board and on power up, it to blew the voltage regulator chip in about 2 seconds.  At this point I am looking for professional service on this unit that is just out of the warrantee period.  So far in my search on the Internet, I am not finding any servicing provider.  If I am unable to find service on this repeater, I will never purchase another Retevis repeater and this one will be sent to the scrap pile, reluctantly!  Karl, in Warren, Michigan, USA

[WRUU653]

Have you tried contacting Retevis? They say they offer lifetime support. Here’s the email address for support. info@retevis.com

 

[SteveShannon]

42 minutes ago, WRUY699 said:

My Retevis RT97S repeater had been on-line continuously for just over 2 years serving my neighborhood when it failed.  My inspection revealed that the voltage regulator chip on the PC board CD-900DYB was burned.  I determined that the power supply was in good working order so I ordered and received a replacement PC board.  I installed this new PC board and on power up, it to blew the voltage regulator chip in about 2 seconds.  At this point I am looking for professional service on this unit that is just out of the warrantee period.  So far in my search on the Internet, I am not finding any servicing provider.  If I am unable to find service on this repeater, I will never purchase another Retevis repeater and this one will be sent to the scrap pile, reluctantly!  Karl, in Warren, Michigan, USA

Karl,

Although it was the voltage regulator that failed that’s probably just a symptom of a high current problem with the boards which draw from power from it. Repairing or replacing the power supply will be repetitively frustrating unless you find and fix the actual problem. I would recommend sending the repeater to Retevis after contacting them using the email address Gil provided above.

Best wishes! Please let us know what you find.

 

 

[Socalgmrs]

Might want to come to the conclusion that it’s a cheap throw away unit that is not ment for every day use.  It will probably cost more to repair then to replace.  If you’re using it that much you may want to invest in a better unit.  Motorola repeaters can be had for less then the 97 and have a continuous use ability. 

[Socalgmrs]

2 minutes ago, WRUU653 said:

Have you tried contacting Retevis? They say they offer lifetime support. Here’s the email address for support. info@retevis.com

 

Wow I’m sure he didn't think of contacting them first.   Der