captdan Posted September 24, 2013 Report Share Posted September 24, 2013 Dan, I am in the process of dealing with Wouxun warranty service and the emails I sent to China have been a slow and long process.I finally got as rude as I could be to them to get any action.I told them when a product is under warranty at least in the US that it was a covered repair,they offered to sell me replacement parts and I said no and finally had to demand the send it to me at no charge.They agreed after months of hesitation and it is on the way with them footing the bill but I still say it is not what is wrong with my radio. I explained the problem with the control head I was having they stated one could be sent to me at shipping cost ,I said no.Then they told me after further investigation it was in the PCB and agreed to send it,I said why do you not send both,to me they were stalling and refused to send a replacement head.My problem is the head will scramble up the alpha display when in alpha mode with scan off and this is head number 2 in which my local dealer had swapped prior to this mess up. After the dealer taking my head and using it on his radio the same happened to him,so I got with my dealer and decided to email Wouxun for a answer which was a slow process and lots of aggravation.My dealer has the same problem with Wouxun as I do,they do not stand behind any warranty and expect the dealers to repair the radios at the dealers expense which I find unacceptable.This is my experience with Wouxun yours may be better but it looks like a cheap company who doesn't stand behind their product and they also begged me not to give them a bad reputation by word of mouth but I will not be given the run around...William Quote Link to comment Share on other sites More sharing options...
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