TD-H3 one of a new pair won't hit repeater. Prior pair both do

[WSAR431]

Ordered a second pair of green TD-H3's. Bluetooth Copy from one of prior black pair to both. One hits two repeaters like the other two, but this problem green one will not.

Checked programming and it matches across all four for required tones. Swap Smiley antenna from known working from factory antenna (that works on the 2nd) and same result.

It works on GMRS ch 11 'in house' - but won't trigger the repeater. Performed a Reset ALL and no change after reprogramming channels.

Updated firmware from factory to latest June, no change. Other three running that same firmware. Repeaters are distant mountain but no problem for the other three where line of sight to the mountains is clear.

Sent email to 'support' on 6/27/24 and no reply. Got online contact to work finally but no response from TidRadio. How quickly might they respond? Seems the radio has some fault?

[WSAR431]

Once I got the right folks at Tidradio they were prompt with a full unit replacement - hopefully are still responding the same way since they are still sending some out acting weak like that.

I have not used them much - but they do work when I do, including a repeater 55 miles away. Turned one to HAM and it works as well with the right antenna. Have done some firmware updates without issue here too. Nothing helped that 'weak' one though.

[WSEH675]

UPDATE - Tidradio replaced the non-tranmitting one, no questions. So