BTECH customer support was excellent

[WRXW653]

Hey all. I recently thought my over one year old GMRSPro was busted and I reached out to BTECH customer service. They offered me an RMA and replacement immediately with no questions asked. I was really surprised and impressed by how quick they were. In the end it was user error and the unit is fine (make sure you use your gear regularly and stay proficient with it, folks!). 
Anyway, just giving credit where I think it’s due. 
 

JM 

[Guest]

That’s good.  I would hope it would be excellent for the $150 that radio costs.  
glad it worked out. 

[OffRoaderX]

In my dealings with them they have pretty much stood behind their hardware when it fails.

[WRXW653]

On 8/17/2024 at 1:25 PM, WRXP381 said:

That’s good.  I would hope it would be excellent for the $150 that radio costs.  
glad it worked out. 

I’ve been happy with it and would buy another. Heck, will buy another hehe.  

[LeoG]

On 8/17/2024 at 2:48 PM, OffRoaderX said:

In my dealings with them they have pretty much stood behind their hardware when it fails.

To bad you had to get your money back instead of them doing the right thing and replacing a likely defective repeater.

[WSGI404]

I bought a Btech GMRS-50V2 recently and am trying to get a phone number at Btech in South Dakota that I can talk to a live support person.  So far I have only been able to find online fill out forms, of which I did fill out one and stated the following issues:

Several issues: 1. The radio seems to heat up rather quickly, even on medium power. 2. The cooling fan is extremely loud. 3. The microphone seems live all the time because it is picking up sounds near the mic, which is indicated in the on screen Mic section, numbers vary even when not transmitting. 4. Upon using a swr/power meter, I find that the powers of 5,20,50 Watts are not showing this in the meter on all frequencies, much less output power is showing.

I got an automated response almost immediately of which the first line of the email stated: "Send a video of the setup and each issue".  They have got to be kidding me!  Can't even get a number to talk about this.  I will probably be sending this back to Baofang Tech via Amazon.  Disappointed in this whole thing.

[TerriKennedy]

On 1/9/2025 at 10:27 AM, WSGI404 said:

I bought a Btech GMRS-50V2 recently and am trying to get a phone number at Btech in South Dakota that I can talk to a live support person.  So far I have only been able to find online fill out forms, of which I did fill out one and stated the following issues:

I got an automated response almost immediately of which the first line of the email stated: "Send a video of the setup and each issue".  They have got to be kidding me!  Can't even get a number to talk about this.  I will probably be sending this back to Baofang Tech via Amazon.  Disappointed in this whole thing.

The issue with phone support was that people were calling for help with all Baofeng radio models, not just the ones that are sold by BTECH. This is at least partially because Amazon lumps many Baofeng product listings in "Visit the BAOFENG Store" without distinguishing between sellers. That took time away from actually helping BTECH customers, and the choice was apparently between either discontinuing phone support or hiring someone to answer a phone and tell most callers "Sorry, we're not the Baofeng you were looking for".

On the BF-F8HP Pro I do CPS development and co-manage the radio firmware requirements and bug list with someone at BTECH (I'm a contractor). Even I don't call them - I send email to the same customer service email address (not posted here to prevent harvesting by bots, but available in your manual and on the BTECH web site) that you do. If an issue can be resolved faster with a phone conversation, customer service will either pro-actively contact you or you can request that they call you.

If you feel you got an inappropriate form-letter reply, let them know in your next email.

Since this is one of my first posts here, let me emphasize that nothing I write should be considered an official statement / opinion of BTECH.