Radioditty GM30 Plus programming issue

[WSHG909]

Hoping for some assistance in programming my GM30 Plus...

I connect to the computer. Radio is ON. When I click "Read radio" I get a message that says "Failure". I'm using the correct Comport. If I try another Comport I get something in Chinese that I assume means Failure.  Connection between radio and programming cable is good (as far as I can tell). 

Radio Info:
Radio: 100
Firmware: Ver 0.06
Hardware: Ver 1.30
Not sure if there is some update to radio that might help?

Thanks to anyone who might have some solutions!

[WSHG909]

Thanks for your input. Hoping someone can provide something a little more useful in answering my question.

[SteveShannon]

6 hours ago, WSHG909 said:

Hoping for some assistance in programming my GM30 Plus...

I connect to the computer. Radio is ON. When I click "Read radio" I get a message that says "Failure". I'm using the correct Comport. If I try another Comport I get something in Chinese that I assume means Failure.  Connection between radio and programming cable is good (as far as I can tell). 

Radio Info:
Radio: 100
Firmware: Ver 0.06
Hardware: Ver 1.30
Not sure if there is some update to radio that might help?

Thanks to anyone who might have some solutions!

Using the wrong port is the most common error.
Unplug the radio and start Device Manager. Then, while watching the list of ports to see what new ones are created, plug the radio in. That’s the correct port. 
If a port isn’t created make sure you have the correct driver installed. 
If the software has settings for baud rate etc, make sure they match the settings in Device Manager. 

[Socalgmrs]

Can you return it?   Many good radios out there. You don’t need to punish your self by owning a radioditty.