Ebay's rules and policies greatly favor the buyer. If someone feels they got ripped off, it's likely that they did not follow through with Ebay's procedures for that sort of thing. I have 6 Motorola mobiles and 5 Motorola portables that I purchased on Ebay. All of them were at least as good as the seller represented them if not much better. But, I did my homework and knew exactly what I was looking for. If the seller doesn't furnish all the info I want to see like model number, serial number, more than one or two pics plus affirmation that the radio works and that the codeplug is not password protected, then I ignore the listing and move on. Fully 75% of satisfaction on purchases on Ebay is the buyer's ability to tell the good from the bad. You can not blame the sellers for all of the problems. Just read some of the negative feedback that buyers try to foist on sellers.