Since this topic was posted in the Equipment Reviews forum, I guess a review of the product itself (as opposed to sales and service issues) is appropriate. The ID-O-Matic is a very basic station ID and repeater controller offering a minimal set of functions including: Automatic periodic ID in CW and optionally, with an extra module, voice.An optional "Courtesy (Roger) Beep" when the incoming carrier is dropped.The "beep" consists of one or more characters sent in audible morse code.A separate "beep" is available for input timeouts.The speed, volume, and pitch of the beep and ID are controllableTiming controls for maximum talk-time (PTT) hang time, ID time, etc.Option for one alternate ID message (based on the state (high or low) on an input line.Beacon control functionality.An option to control an external fan.Programming is via a terminal connection over USB using a simple menu based system.The following common repeater control functions are not available: Other than a gain control, there is no processing of audio.There is no processing of CTCSS (PL, DPL, etc.).This means any use of CTCSS on Rx or Tx must be done in the radios themselves.There is no provision to trigger an ID with an external signal.There is no provision to have an alternate "beep" or "beeps." (For example, when on battery power.)Note, while sales material states it is possible to have an alternate "beep," such an option does not appear in the programming menu and is not documented in the manual.There is no logging.Other than for backup power, it is specifically not recommended to configure the controller or to even leave the USB control line connected during operation. This means you should not plan on being able to alter the program remotely. However, In practice leaving the controller connected to a PC during operation does not seem to exhibit any problems, as long as you take care to Quit the programming menu after use.For the price, for a very basic repeater system, this probably cannot be beat. However, do consider the design, documentation and firmware are now 5 years old and the original developer Dale, N0XAS, is no longer with the company having sold it to the current owner, Dan, W7RF in 2017. As noted in posts above, this change may impact the level and quality of support available.