I had one of these few weeks ago which I returned because of some cosmetic issues. My new one will arrive tomorrow. My number one complaint is that GMRS channel starts with zero and it carries on. I know about the workaround of renaming the channels, but it would be so much easier if Baofeng started with Channel 1, then they should have also "skipped" channels 8 to 14 and not programmed the GMRS channels on those banks. This helps when you are navigating without looking at the screen, you can just listen to the "channel number" and know you are on the right GMRS channel. They should have also left more channel banks for programming additional GMRS repeaters. This is just to future proof the unit, as I can definitely guess the number of GMRS users are going up. I would also choose two of these units against one Midland XMT100 for versatility and better features.