I reached out to the what’s app number with a similar explanation, picture and video but haven’t heard back yet. I just now also tried their email. I’m going to give them a shot but at this point I’m just severely considering returning it and getting that new Crystal Tidradio H3 for my wife. I haven’t seen any reviews on it yet though so I kinda want to wait for that to hit Amazon too (just in case). Please consider reviewing it if you get the chance to. I really appreciate your content / input on everything.
thank you!