Hello. I’m the newest of newbies, but I do have experience with this radio and with the software on both windows 10 & windows 11. I tried windows 10 first due to all of the reports of difficulty with windows 11, but windows 11 works just fine. I didn’t require a driver for either OS.
If you’ve made sure the USB device is working properly in device manager, selected the correct com port, and chosen the correct model, I think the answer could be as simple as making sure the screen isn’t dark when you either read from or write to the radio.