what a PITA I finally got them to send me the correct info... Please try these steps: Please connected the cable and opened the software program. The frequency page will appear or you may have to click on open. Make the changes on the page and save it. Do not click on “read from the radio”. Click on “write to radio.” A prompt comes up and asking for the old password and new password which needs to be ignored. There is no need to enter anything. Click “Start.” The program will transfer the frequency page to the radio. Here’s the important part- turn off the radio and turn it back on. The voice prompt will say “frequency mode.” You need to switch to “channel mode” by pressing and holding the “menu” button. That will take you to the main channels where other radio changes can be made.Please try. this did work for me..