As some of you are aware, the Midland MXT400 radio is not a "great" performer on simplex and has some compatibility issues with legacy radios, as it is not wide-band capable on the frequencies approved for wide-band. With this modest downfall, in my opinion, the second generation radio is still a really nice performer. I have had conversations with people on repeaters 50 miles away from me while mobile (Bunker Hill Rd & Rt 51, Gerradstown, WV to Warrenton VA). I own three MXT400 radios and one of them developed an overheating problem. After using the radio for 15-20 minutes on high power, at a 30% duty-cycle, the radio would overheat and cause the modulation circuit to fail. I called Midland customer service at the number listed in the manual. I spoke to one person, explained the issue, and had an apology and a new radio in route to my house in just 5 minutes. The replacement radio arrived in just 3 days. The new radio is rock solid. I wanted to take a minute to share my experience. While myself and others have expressed being less than thrilled with the radio's performance compared to other legacy models, I think it is important to let people know that the radio is actually really good for what it is and that I had a very positive experience with Midland customer service. When it is time to make a decision about what you want to buy, I think it is important to be aware of the bad and the good. Hope this info is helpful to someone. Thanks, Spaz