Can't install driver for TYT TH-9800 programming cable

[WRTC928]

I'm using a Windows 11 laptop. I downloaded the driver software and ran it. It had a couple of false starts in which it told me "driver install failed" but eventually I downloaded it again and ran it getting "driver install success". The problem is that neither CHIRP nor the TYT software can find the COM port. Am I doing something wrong? Is there some double-secret handshake I need to know? Is there an additional step somewhere to connect the driver to the port? This is the only Windows computer I own. I'm used to using Linux where stuff just works. 

[SteveShannon]

17 minutes ago, WRTC928 said:

I'm using a Windows 11 laptop. I downloaded the driver software and ran it. It had a couple of false starts in which it told me "driver install failed" but eventually I downloaded it again and ran it getting "driver install success". The problem is that neither CHIRP nor the TYT software can find the COM port. Am I doing something wrong? Is there some double-secret handshake I need to know? Is there an additional step somewhere to connect the driver to the port? This is the only Windows computer I own. I'm used to using Linux where stuff just works. 

Look at the comm ports in device manager to see which comm port gets created when you plug in the cable and radio. You should also be able to see that same comm port is deleted when the cable is unplugged. 
Unfortunately the software for some radios doesn’t recognize ports with numbers greater than 9, so you might need to assign a lower port number. 
 

[WRTC928]

15 minutes ago, SteveShannon said:

Look at the comm ports in device manager to see which comm port gets created when you plug in the cable and radio. You should also be able to see that same comm port is deleted when the cable is unplugged. 
Unfortunately the software for some radios doesn’t recognize ports with numbers greater than 9, so you might need to assign a lower port number. 
 

Thanks! I went into Device Manager and found that it had the Yellow Triangle of Doom on the port. I then updated it through the Windows system, then I had Windows update all drivers and it came online. 

Edited to add: It now works with CHIRP. The TYT software still can't find it. NBD, I guess; I'll just use CHIRP.

[SteveShannon]

9 minutes ago, WRTC928 said:

Thanks! I went into Device Manager and found that it had the Yellow Triangle of Doom on the port. I then updated it through the Windows system, then I had Windows update all drivers and it came online. 

Edited to add: It now works with CHIRP. The TYT software still can't find it. NBD, I guess; I'll just use CHIRP.

Great job!

[SteveShannon]

13 minutes ago, WRTC928 said:

Thanks! I went into Device Manager and found that it had the Yellow Triangle of Doom on the port. I then updated it through the Windows system, then I had Windows update all drivers and it came online. 

Edited to add: It now works with CHIRP. The TYT software still can't find it. NBD, I guess; I'll just use CHIRP.

What comm port number is it?  The Radioddity/Anytone software for my db20g would not find my radio until I unplugged from one usb port and plugged into another. The difference I figured out later was that when I plugged into the first port it saw comm port #11.  When I moved it it saw #3. 

[WRTC928]

1 hour ago, SteveShannon said:

What comm port number is it?  The Radioddity/Anytone software for my db20g would not find my radio until I unplugged from one usb port and plugged into another. The difference I figured out later was that when I plugged into the first port it saw comm port #11.  When I moved it it saw #3. 

It sees it as COM Port 3, but only if I plug it into the correct socket. Otherwise, it doesn't see it.

[WRTC928]

I was NOT looking forward to programming 91 channels manually! 

[SteveShannon]

27 minutes ago, WRTC928 said:

I was NOT looking forward to programming 91 channels manually! 

Yeah, I don’t blame you. That’s the only negative aspect of my db20g radios. No Chirp and the factory software doesn’t allow imports. 

[WRTC928]

I still want to get the TYT software working, though, because there are a lot of settings available that CHIRP doesn't provide. Programmable buttons, etc.