Props to Buy Two Way Radios

[Bugkiller]

Wanted to take time to give an Atta Boy to Buy Two Way Radios.com. Being a Noob, I ordered the wrong thing.  Figured it out at the last second, and sent them a message to cancel my order.  

Just about then, I got an email that my order was ready to ship.  NUTS!   But, lo and behold, they intercepted the shipment, canceled the order, and credited me my purchase.  

Good customer service is hard to find now a days, so when it happens, I think its worth sharing.  

 

[OffRoaderX]

I deal with BTWR a lot and they always go out of their way to keep their customers happy.. They arent perfect, and they cant make everyone happy, but they try, and do much better than many other places.

[n4gix]

Best of all, BTWR doesn't pester you with an email every doggone day, unlike Bridgecom!

[PACNWComms]

23 hours ago, Bugkiller said:

Wanted to take time to give an Atta Boy to Buy Two Way Radios.com. Being a Noob, I ordered the wrong thing.  Figured it out at the last second, and sent them a message to cancel my order.  

Just about then, I got an email that my order was ready to ship.  NUTS!   But, lo and behold, they intercepted the shipment, canceled the order, and credited me my purchase.  

Good customer service is hard to find now a days, so when it happens, I think its worth sharing.  

 

When I first read this thread, I thought it was about a radio vendor that pings on me often, to purchase RCA radios that appears like Motorola XPR7550e knockoffs. They sometimes send this link to showcase their rugged radios. 

 

However, it is Discount Two-Way Radios that sends this to me. As for Bridgecom Systems, I look elsewhere as they blow up my email often as well trying to alert me to my 4% completion in the Bridgecom University training series.....even after stating that I administer many DMR radio networks tied together across the nation. Always good to give some credit to those vendors that do a good job. Often the good ones get lost in the weeds and forest of the bad ones.