Radioddity & Retevis - Return process broken [updated]

[OffRoaderX]

Guys... GUYS!!

...just kiss and get it over with...

[BoxCar]

1 hour ago, OffRoaderX said:

Guys... GUYS!!

...just kiss and get it over with...

Mark the spot? ('cause you're all ...)

[Wayfarer]

@WRYS709

I think I see your point, that I shouldn't have worded my title with "Do not buy direct" with my post instead suggesting people buy from Amazon.   People don't like to be "told" what to do, especially based on one person's limited experience.  I get that.  Thanks for the extra explanation.  I've edited the title, again, to delete that language.

As for the rest of your criticisms, I'm not sure I understand, since you have no personal experience with their return process.  I acknowledge you've always gotten good radios from Radioddity and that your buying experience has been better than mine.  And Retevis is still giving me the runaround, no resolution there.  

-------------------

I received my DB20-G (from Amazon) and it works great.  That one went into the truck, but I plan order two more for my Jeep and for farm base station use.  But I won't be ordering anymore TYT-9800/7800s anytime soon.  

[SteveShannon]

3 hours ago, Wayfarer said:

@WRYS709

I think I see your point, that I shouldn't have worded my title with "Do not buy direct" with my post instead suggesting people buy from Amazon.   People don't like to be "told" what to do, especially based on one person's limited experience.  I get that.  Thanks for the extra explanation.  I've edited the title, again, to delete that language.

As for the rest of your criticisms, I'm not sure I understand, since you have no personal experience with their return process.  I acknowledge you've always gotten good radios from Radioddity and that your buying experience has been better than mine.  And Retevis is still giving me the runaround, no resolution there.  

-------------------

I received my DB20-G (from Amazon) and it works great.  That one went into the truck, but I plan order two more for my Jeep and for farm base station use.  But I won't be ordering anymore TYT-9800/7800s anytime soon.  

Don’t worry about it. Someone will always have an opinion about how you should word something. I’ve done it myself. Just be yourself. 

[WRYS709]

17 hours ago, Wayfarer said:

@WRYS709

I think I see your point...

You do and you remediated the problem!

[CoffeeTime]

Hey Wayfarer,

This is Awesome!!!!!      

Happy to see your update about Radioddity coming through (finally) to make things much better for you.     

 

Please consider additional follow-up contacts with Retevis.  I know it is a PITA,  but they need to provide better support for customers like us.  

Best regards!