Have you read the manual? If you purchased the RT systems software, they have video tutorials that make it pretty darn easy, you just have to invest the time and watching them and reading the manual. Sometimes you have to watch the video and read the manual multiple times to get it. In general when programming; first read from the radio and save that original configuration file (give it a name). Then go line by line in the software, naming each channel, typing in the appropriate frequency, if the offset is not automatically done by your software, you’ll have to add the offset, then you’ll add the tones for the specific repeater. Once you’ve completed all of that, you will write that file to the radio. As others have said, upload a copy of the file that you have completed and people here might be able to provide more information.