terry205 Posted March 30, 2021 Report Posted March 30, 2021 Just a shoutout to all the people at BUY TWO WAY RADIO had a problem with my 905g .they did me right sending me a new radio when they get in stock .Could not ask for better service from anyone .I will tell every body . Mikeam, enidpd804, WRKC550 and 1 other 4 Quote
MacJack Posted March 30, 2021 Report Posted March 30, 2021 I agree, I had issue with my 805G and they offered to exchange it and I said wait let me restore from factory backup first... That fixed it, so called back and told them all is well. They where ready to stand behide products they sell. That why I keep coming back. Jack brasda91 and Mikeam 2 Quote
Extreme Posted March 30, 2021 Report Posted March 30, 2021 I agree, I had issue with my 805G and they offered to exchange it and I said wait let me restore from factory backup first... That fixed it, so called back and told them all is well. They where ready to stand behide products they sell. That why I keep coming back. Jack Guess I could have tried restore to factory but they were quick to request it back. Only PF1 "SCAN" not working was my issue. It's on it's way to BTWR now. Mikeam 1 Quote
MacJack Posted March 30, 2021 Report Posted March 30, 2021 O well, it may have fixed it but BTWR will determine that as a fix. That is why they wanted my CHIRP factory backup to send to others in need. So I have file for both 805G and 905G if anyone needs it.JackGuess I could have tried restore to factory but they were quick to request it back. Only PF1 "SCAN" not working was my issue. It's on it's way to BTWR now. Quote
terry205 Posted March 30, 2021 Author Report Posted March 30, 2021 hey MAC JACK sounds good send it on terrylittle74@yahoo.com Quote
MacJack Posted March 31, 2021 Report Posted March 31, 2021 Terry, which backup do you want? 805G is in CHRIP (both Mac and PC) and radio mfg software is PC... The 905G is only available in the mfg PC software. So which do you want...Jackhey MAC JACK sounds good send it on terrylittle74@yahoo.com Quote
GuySagi Posted March 31, 2021 Report Posted March 31, 2021 It's nice to learn about decent folks today. My recent service and retail encounters have been literal nightmares....so thank you for posting something to raise my spirits. My next purchase will be through Buy Two Way Radios, just because it's the only way to propagate decent behavior. wayoverthere, gf66 and WRKC550 3 Quote
terry205 Posted March 31, 2021 Author Report Posted March 31, 2021 I'm sorry MACJACK got busy lots of bad weather I need the 805 for the MAC .Thank you very much Quote
FranktheTank Posted April 2, 2021 Report Posted April 2, 2021 BTWR did me right. They got a shipment of mislabeled 1000G and I was a lucky recipient of a KG-UV980P labeled as the 1000g. Identical radios but I figure the 1000G is just firmware locked to GMRS. I called BTWR and they they were very quick to ship the correct radio and a return label. I've made a couple purchased with them namely 805G's and the 1000G plus power supply for base station, always fast shipping (when stuff is in stock), good tracking, everything arrives well packaged, and my one issue was met with a real human answering the phone and having real answers to my questions that result in quick corrective actions! Yes, will keep buying from BTWR.com! Side note: it might have been a genius sales plot because I got to play around with the 980P for a week waiting on return label and the 1000G, now I want my Ham ticket and a KG-UV980P WRKC550 1 Quote
enidpd804 Posted April 5, 2021 Report Posted April 5, 2021 I sent them a really dumb question once and they responded quickly and politely. I'm a fan. gf66 1 Quote
mbrun Posted April 5, 2021 Report Posted April 5, 2021 Isn’t it amazing how quality customer service endears a company to its customers? Nowadays it really takes guts and intentionality to do this, especially when faced with a customer a company might rather not deal with. MichaelWRHS965KE8PLM Radioboy1962 1 Quote
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